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Store Policies

Store Policies

TERMS and CONDITIONS

PLEASE READ CAREFULLY IN ORDER TO ENSURE A SMOOTH TRANSACTION! (updated 9/26/10)

Terms and conditions tend to evolve over time, as new situations and solutions arise. In the event that one part of this agreement becomes invalid, then the Buyer agrees that all other parts shall be considered valid and will remain in effect.

In purchasing an item, the Buyer acknowledges that the Buyer has read, understood and agreed to all terms and conditions, as described herein.

In general, payment must be made via credit or debit card.  PayPal is also available, which includes payment via credit or debit card.

We reserve the right to cancel a purchase in the event that the item description contains erroneous information, or an error in the shipping information causes the shipping and handling charge collected to be insufficient to cover the actual cost of shipping.  After the error(s) have been corrected, the Buyer will have the option to purchase the item again (with correct S&H charge).

We try to describe items as accurately as possible, but mistakes can occur, so please contact us immediately if you believe that your item is not as described. We will try to work something out with you to your satisfaction.

"We strive to make each customer a repeat customer!"

DOMESTIC SHIPPING

The official processing time is five business days (not counting Saturday and Sunday), but often only takes two or three days. This is the time it will take to prepare a package for shipment, and does not include shipping time!

Several shipping methods are usually offered, and the Buyer may choose the desired method from among those offered during the check-out process, according to the Buyer's need for economy or speed.  Our primary delivery service provider is USPS.  Priority Mail is the generally preferred method.  Parcel Select is the slowest method, and may take up to three weeks for delivery. For small packages, the cost difference between Parcel Select and Priority Mail is so small (less than $1.00), that Parcel Select may not even be offered. First Class Mail is usually offered for small items weighing under 13 ounces, but the Buyer should be careful when selecting First Class Mail for combined shipments, as the shipping calculator may provide an erroneous S & H charge when the combined weight exceeds 13 ounces (see additional information below). If the Buyer chooses any delivery method other than Priority Mail, then the buyer agrees to wait at least 21 days from the date of payment before filing an Item Not Received claim.

Shipping and Handling charge is non-refundable, and non-negotiable. A nominal handling charge (usually only $1.00-$3.00 for small to medium-sized items) is added to the actual shipping cost, and helps to defray some of the cost of shipping supplies.  Large items may incur a significantly greater handling charge.

The best way to reduce your per-item shipping cost is to purchase several items at one time, which takes advantage of combined shipping. Since the shipping and handling charge is based on the cumulative weight of the items purchased, plus the very reasonable handling charge(s), the Buyer may rest assured that the combined shipping and handling charge will not be deliberately excessive.

Look for any special promotional offers regarding FREE or REDUCED S&H charges for multiple-item purchases that may be available at varying times! 

Train sets and other large, over-sized items do not qualify for special promotional free or reduced shipping offers. 
 
Due to special packaging requirements, large train sets cannot be combined with other items for shipping.

INTERNATIONAL SHIPPING

We will generally ship to the United States, Canada, North and South America, Mexico, Europe and Australia only. NO OTHER INTERNATIONAL BUYERS at this time. Certain items may be excluded from the above-mentioned list of countries and regions.  A  handling fee of $4.00 or more applies to international shipments.  Train sets and other large items may also require an additional $10.00 Over-Size fee, due to certain size limitations imposed by the United States Postal Service (USPS).  When applicable, this fee will be added to the normal Handling charge.

International shipments may be sent via the United States Postal Service's First Class Mail International or Priority Mail International. The Buyer may select their desired shipping service from those offered during the check-out process.  While First Class International service is the most economical, it does tend to be less reliable and slower than Priority Mail.First Class Mail International shipments may take up to six weeks (42 days) for delivery. The Buyer agrees to accept the U.S. Customs form number as proof of shipment, and further agrees to assume all responsibility for loss or damage on all shipments that the Buyer has requested to be sent via First Class Mail International. For items sent via Priority Mail International, The Buyer agrees to wait at least 21 days from shipping date before filing an Item Not Received claim.  The United States Customs form number shall be considered as proof that a package has been sent.  Shipping status information may be viewed by clicking on the Tracking link at www.usps.com

The Buyer is responsible for all customs and importation fees, if any. Customs forms will be filled out truthfully by Seller.  Items will be marked as either "merchandise" or "other" on customs forms. Under no circumstances will items be marked as "gift", nor will We participate in any other scheme which aids the Buyer in attempting to illegally avoid fees required by the laws of the government of the buyer's country.

Due to special packaging requirements, train sets and other large items cannot be combined for shipping.

Train sets and certain other large items do not qualify for special promotional shipping offers.


RETURN AND EXCHANGE POLICY

Requests for return or exchange must be made via email within 14 days from the date of purchase.

A 20% restocking fee will apply to all returns.
  
To cancel an order, email us with your request within 24 hours from the time the order was placed.

Defective items, including Digital Command Control (DCC) systems and accessories, that are backed by the manufacturer's Warranty must be returned to the manufacturer for replacement or repair.

After 14 days from the date of purchase, the buyer must contact the manufacturer to determine if a remedy for a defective item is available from the manufacturer.

Prior approval from Trains and Toys for Big Boys is requred before any returns or exchanges will be accepted.  To request a Return Merchandise Authrization (RMA) number, please email us at rjohnst61@yahoo.com

Refunds are generally issued via your original payment method.

When returning an item, please include a written explanation for the return or exchange.  

All original boxes and packing materials, instructions, warranty cards and other information, accessories, etc., must be included.  A suitable shipping box must be used to adequately protect the item(s) during shipment.  Do not return items in the manufacturers box only.  The RMA number must be written on the outside of the shipping box.  

All items returned will be subject to verification before a return or exchange is completed.  Only after we have actually received the returned item will replacements or exchanges be sent, or refunds or credits issued.  Items returned without prior approval and RMA number will not be accepted, and shall be returned to sender. 

If any damage occurs during shipping, please notify us by email.  Further instructions will be given.  The damaged shipping box and all contents should be saved for inspection by a claims agent, unless other arrangements have been made with us.

After we have received the reimbursement for the damage claim, we will reimburse you for the damaged item(s).
 

United States Customers

In general, the buyer is responsible for return postage.  Under certain circumstances, your return or exchange may qualify for return postage to be paid by Trains and Toys for Big Boys.  Since each situation is unique, qualification will be determined on a case-by-case basis.  If your case does qualify, then you may be asked to send the item back via USPS at your initial expense, afterwhich a reimbursement will be sent either by PayPal or by check.  Returns must be sent by the most economical method available.  Return shipping charge for items returned by Express Mail will not be reimbursed.  Prior acceptance of return or exchange is necessary, and shall normally be arranged via email.  Customers without email may contact us in writing.


International Customers

The most economical mail service available must be used by international customers.  Return shipping cost for items sent via express or over-night shipping will not be reimbursed by Trains and Toys for Big Boys.

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